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We are committed to delivering world class products and services that delight our customers.
The quality of our products and services depends on the quality of our supply chain. And to ensure this quality, we work collaboratively with our suppliers to drive improvements in Quality and pricing for our customers.
Otis Elevator Company is committed to a strong Code of Ethics and ethical behavior in all aspects of our business. Our Code of Ethics, as well as the code supplement entitled "Business Gifts from Suppliers," can be accessed via the links below. Our gifts policy is predicated on maintaining impartiality and mutual respect. We wish to avoid even the appearance that Otis' business decisions are based on anything other than merits of our business relationship. In addition, the links below provide information on how you can report any concerns or violations of our ethics policy.
If you become aware of misconduct related to Otis business undertaken by any Otis employee, any of your employees, or any employees of your business partners, we expect you to promptly notify UTC. You may contact UTC's Global Ethics & Compliance Office at firstname.lastname@example.org, or if you prefer to contact UTC anonymously, you may use our Ombudsman Program.
Supplier performance is an essential element of developing a world-class, integrated supply chain. Otis suppliers must meet performance expectations. UTC's Supplier Gold program helps suppliers improve performance and, in turn, improve overall business.
Please visit the UTC Supplier Website for the UTC Supplier Code of Conduct, Supplier Diversity, Supplier Gold Program other important information.
Supplier Quality Manual (English)
Supplier Quality Manual (Chinese)
Supplier Quality Manual (Czech Republic)
Supplier Quality Manual (French)
Supplier Quality Manual (German)
Supplier Quality Manual (Italian)
Supplier Quality Manual (Polish)
Supplier Quality Manual (Russian)
Supplier Quality Manual (Spanish)
Supplier Quality Manual (Turkish)
UTC Standard Terms and Conditions
Supplier Quality Manual
UTC Transparency in Supply Chains
UTC Supplier Website
Letter to Suppliers from Otis Americas President
EFT Enrollment Letter
EFT Enrollment Form
Invoice Instructions for Suppliers
Invoice Instructions Letter To Suppliers
U.S. Terms and Conditions:
OTIS STANDARD TERMS AND CONDITIONS OF PURCHASE 06-2017